Support

Comments, questions, ideas, etc

The pcraster-info mailing list is a discussion platform for users of PCRaster and related software. The PCRaster R&D team also uses the list to announce new software releases. We recommend that every PCRaster user becomes a member of the list. More information can be found at the pcraster-info mailing list page. The archives are on the pcraster-info archives page.

Once you are subscribed, you can send your comments, questions, ideas and discussion issues to pcraster-info@geo.uu.nl. English is the preferred language. Imperfect English is no problem, it is a mailing list, not a classroom English.

Report a bug

If you think Aguila did something incorrect please file a bug report. Any error messages containing the phrases: “assertion failed” or “programming error” are always errors in the software we should fix. There is a Bugs and feature requests tracker you can use to file a bug report.

Here are some guide lines when submitting a bug report:

  • Describe the bug in as much detail as possible.

  • Provide (a link to) a zip or archive file with all data and scripts so we can reproduce the bug. If you have a large model (long script and/or much data) try to make a simpler model that still gives the same error.

  • Try sending an attachment of your screen showing possible error messages:

    1. Press PrntScrn (PrintScreen) on your Keyboard.

    2. Open Paint: Start->All Programs->Accessories->Paint.

    3. Copy Screen in untitled: Paint Menu->Edit->Paste.

    4. Save graphics File: File->Save (type .PNG is preferred).

    5. Attach the saved file to your email.

Request a feature

You can use the same Bugs and feature requests tracker as for reporting bugs.